Help Center
  1. Help Center
  2. Community Support

Community Support

Welcome! You can raise a request for Community Support using the options provided.

  • Technical support

    Need help installing, configuring, troubleshooting or anything account related?

Powered by Jira Service Management
{"xsrfToken":"fdcc782be46db931a00e8935f57242b29c55240a_lout","branding":{"id":"7","key":"community","name":"Community Support","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f8662c61-8c7f-446b-9fc1-30ee88d38d88/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NjZkYjBmMC1mMzFlLTRlYjctOTkxNS1kYzFiMjZkYTZkZjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY4NjYyYzYxLThjN2YtNDQ2Yi05ZmMxLTMwZWU4OGQzOGQ4OCI6WyJyZWFkIl19LCJleHAiOjE3NTA3OTM4ODgsIm5iZiI6MTc1MDc5MzI4OH0.55gNBzPPHi3Kp6zkM-fNBpggScdLWDj8vnif4sXaQpw&client=466db0f0-f31e-4eb7-9915-dc1b26da6df6&mode=fit","logoId":"f8662c61-8c7f-446b-9fc1-30ee88d38d88","isLogoAvailable":true,"helpCenterTitle":"Welcome to the VIAM Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the VIAM Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NjZkYjBmMC1mMzFlLTRlYjctOTkxNS1kYzFiMjZkYTZkZjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTA3OTM4ODgsIm5iZiI6MTc1MDc5MzI4OH0.RFtwweAYBywQBW8wP0OGH1k2JAhClq91JM7aLc3bSsw&client=466db0f0-f31e-4eb7-9915-dc1b26da6df6&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"community","projectId":10060,"serviceDeskId":7,"name":"Community Support","description":"<p>Welcome! You can raise a request for Community Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"65","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, troubleshooting or anything account related?</p>","icon":10520,"iconUrl":"https://viam.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[17],"key":""}],"reqGroups":[{"id":17,"name":"General"}],"orderMapping":{"17":[65],"15":[50,51,52,53,55,56,57]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5925ca71-f696-3491-b6c7-d94ee76c3bda","appLinkName":"","appLinkUrl":"","spaceKey":"COMMUNITY","spaceName":"Community Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"COMMUNITY","serviceDeskId":7,"kbLinkDomainURLs":["https://viam.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"COMMUNITY","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NjZkYjBmMC1mMzFlLTRlYjctOTkxNS1kYzFiMjZkYTZkZjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA2MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NTA3OTQ0ODgsIm5iZiI6MTc1MDc5MzI4OH0.wZ800usNAQNIUWkY6KFKS6nmA8SJouSeyleWMmaqzqU","targetCollection":"upload-project-10060","endpointUrl":"https://api.media.atlassian.com","clientId":"466db0f0-f31e-4eb7-9915-dc1b26da6df6","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://viam.atlassian.net/wiki","kbLinkDomainURLs":["https://viam.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=viam","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"fdcc782be46db931a00e8935f57242b29c55240a_lout","baseUrl":"https://viam.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://viam.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"466db0f0-f31e-4eb7-9915-dc1b26da6df6","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"7fbff3e735b34cda90c29438e905ff5e","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}